refund policy
March 31, 2026
All sales through therealdjapollo.com are handled with care and reviewed in alignment with the nature of each product or offering.
Please review the following policy before placing an order.
Digital Products / Music Downloads
Due to the nature of digital content, all digital sales are final.
This includes, but is not limited to:
• digital albums
• digital singles
• downloadable music
• digital audio products
• other downloadable media
Once a digital product has been delivered or access has been granted, refunds are generally not provided.
If you experience a technical issue with a digital order, support will be provided where possible.
For assistance, contact:
Physical Products
Refunds or replacements for physical products may be considered in cases involving:
• damaged items
• incorrect item received
• fulllillment error
Requests must be made within 7 days of delivery unless otherwise stated.
Where appropriate, photo documentation may be requested before a resolution is provided.
Non-Refundable Items
The following are generally non-refundable unless otherwise approved:
• digital products
• downloadable releases
• special-order items
• limited-run items
• personalized or custom items
• confirmed deposits or retainers
Event / Booking Deposits
Performance deposits and retainers are non-refundable unless otherwise stated in writing.
Please refer to the Booking Terms or event agreement for additional details.
DJ Lessons
Lesson-related payments, deposits, cancellations, or missed sessions are governed separately under the DJ Lessons Policy.
Resolution Process
If an issue arises, the goal is always to resolve it fairly and professionally.
Approved resolutions may include:
• replacement
• store credit
• technical support
• refund, where appropriate and at sole discretion
Contact
For refund or order-related support, contact: